Privacy Policy

Last Updated: 1 September 2026

Yugaljee Automotive (“Yugaljee”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you access or use our website, mobile application, online booking services, vehicle servicing facilities, customer support services, WhatsApp communications, and related services.

Website: https://yugaljeeautomotive.in/

Business Location: Plot No. 04, Khasra No. 2928, Chha Dhoom Manikpur, Deri Skaner, Dadri, Uttar Pradesh 203207, India

Phone: +91 7669631031

Email: info@yugaljeeautomotive.in

By using our website, mobile application, or services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Yugaljee Automotive is an automobile service and repair business providing services including vehicle servicing, maintenance, repairs, inspections, detailing, wheel alignment, wheel balancing, AC servicing, brake services, oil changes, pickup and delivery, and related automotive services.

For applicable data protection purposes, Yugaljee Automotive acts as the entity responsible for determining why and how your personal information is processed.

2. Personal Information We Collect

Depending on the services you use, we may collect the following categories of information.

2.1 Contact Information

  • Full name
  • Mobile number
  • Email address
  • Residential or service address
  • City, state, and PIN code
  • Other contact details that you voluntarily provide

2.2 Vehicle Information

  • Vehicle registration number
  • Vehicle make and model
  • Vehicle variant
  • Vehicle manufacturing year
  • Vehicle identification or chassis information, where required
  • Odometer reading
  • Service history
  • Repair history
  • Vehicle photographs
  • Diagnostic information
  • Insurance related information where required for a service or insurance claim

2.3 Booking and Service Information

  • Service bookings
  • Selected services and packages
  • Service requests
  • Pickup and delivery information
  • Service status
  • Job cards
  • Inspection reports
  • Estimates and invoices
  • Payments and transaction information
  • Customer communications
  • Complaints, feedback, and reviews

2.4 Account Information

If you create an account through our website or mobile application, we may collect information necessary to create and maintain your account, such as your name, mobile number, email address, login credentials, account preferences, booking history, and vehicle information.

We do not intend to collect passwords in plain text.

2.5 Payment Information

If online payments are available, payment transactions may be processed through third party payment service providers.

We generally do not store complete debit card, credit card, UPI PIN, CVV, or banking credentials on our own servers unless specifically stated at the time of payment.

Payment service providers may independently process your payment information according to their own privacy policies and terms.

2.6 Communications

When you contact us by phone, email, WhatsApp, website forms, mobile application, or other communication channels, we may retain information relating to the communication so that we can respond to you, provide services, resolve complaints, and maintain appropriate business records.

2.7 Device and Technical Information

When you access our website or mobile application, certain technical information may be automatically collected, such as:

  • IP address
  • Device type
  • Operating system
  • Browser type
  • Application version
  • Device identifiers
  • Approximate location derived from technical information
  • Access time
  • Pages or screens visited
  • Crash reports
  • Diagnostic information
  • Log information

We use such information primarily for security, troubleshooting, service improvement, and proper operation of our website and application.

3. Location Information

Our mobile application or website may request access to your location where this is necessary for features such as vehicle pickup and delivery, service location identification, navigation, or providing location based services.

Location access will only be requested where the relevant feature requires it.

You may control location permissions through your device settings. If you deny location access, certain location dependent features may not function correctly.

We do not continuously track your location unless such functionality is specifically disclosed to you and permitted by applicable law.

4. Vehicle Photographs and Service Records

During vehicle inspection and servicing, we may capture photographs or videos of your vehicle, its condition, identified issues, replaced parts, and completed work.

These records may be used for:

  • Vehicle inspection
  • Service documentation
  • Quality control
  • Customer communication
  • Before and after service reports
  • Dispute resolution
  • Warranty or service claims
  • Insurance related processes
  • Internal operational records
  • Fraud prevention

We will not intentionally use identifiable customer photographs for public advertising or promotional purposes without appropriate permission where such permission is required.

5. Why We Use Your Personal Information

We may process your personal information for the following purposes:

  • Creating and managing your customer account
  • Processing service bookings
  • Confirming appointments
  • Arranging vehicle pickup and delivery
  • Providing vehicle servicing and repair
  • Preparing estimates and invoices
  • Processing payments
  • Sending service updates
  • Sending invoices, receipts, inspection reports, and service information
  • Communicating through WhatsApp, SMS, email, telephone, or application notifications
  • Maintaining service and vehicle history
  • Providing customer support
  • Handling complaints and disputes
  • Providing warranty or service support
  • Preventing fraud and misuse
  • Maintaining website and application security
  • Diagnosing technical problems
  • Improving our services and customer experience
  • Complying with applicable legal and regulatory obligations
  • Protecting our legal rights and legitimate business interests
  • Sending promotional communications where permitted and where applicable consent or other lawful basis is required

We will not process your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by applicable law.

6. Consent

Where processing of personal information requires your consent, we will obtain consent through an appropriate mechanism.

Consent should be voluntary, specific, informed, and capable of being withdrawn.

Where applicable, you may withdraw consent using the mechanism provided by us.

Withdrawal of consent will not affect the legality of processing carried out before the withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services where the relevant information is necessary for providing those services.

7. Promotional Communications

If you provide your mobile number, email address, or other contact information, we may contact you regarding your bookings, vehicle service, invoices, service reminders, warranty information, and other service related communications.

Where permitted and where required, we may also send promotional communications about:

  • Service offers
  • Discounts
  • Packages
  • Maintenance reminders
  • Loyalty programmes
  • New services

You may opt out of promotional communications at any time by contacting us or using the unsubscribe mechanism provided in the communication.

Service related and legally required communications may continue even after you opt out of marketing communications.

8. WhatsApp Communications

We may use WhatsApp or other communication platforms to send service related information such as:

  • Booking confirmations
  • Pickup and delivery updates
  • Vehicle inspection photographs
  • Service status
  • Estimates
  • Invoices
  • Receipts
  • Customer support messages

Your use of WhatsApp is also subject to WhatsApp's own terms and privacy practices.

We recommend that you review the privacy settings and policies of the communication platform you use.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

  • Website functionality
  • Login sessions
  • Security
  • Preferences
  • Analytics
  • Performance monitoring
  • Understanding website usage
  • Improving our services

Some cookies may be placed by third party service providers used by us.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

10. Mobile Application Permissions

Depending on the features available in the Yugaljee mobile application, the application may request permissions such as:

  • Camera
  • Photos or media
  • Location
  • Notifications
  • Phone or communication related permissions
  • Internet or network access

Permissions will be requested only when required for an applicable feature or service.

You can manage application permissions through your mobile device settings.

If a permission is denied, the associated functionality may not be available.

11. Third Party Service Providers

We may use trusted third party service providers to operate and support our business.

Depending on the services actually implemented, these may include providers for:

  • Payment processing
  • Cloud hosting
  • Database infrastructure
  • SMS delivery
  • WhatsApp communications
  • Email delivery
  • Push notifications
  • Analytics
  • Error monitoring
  • Customer support
  • Maps and location services
  • Website security

Such providers may process personal information only as necessary to provide their services to us or as otherwise permitted by applicable law.

We do not authorise third party service providers to use your personal information for unrelated purposes.

12. When We May Share Personal Information

We may disclose personal information where reasonably necessary for providing our services or complying with applicable law.

This may include sharing information with:

  • Employees and authorised personnel
  • Vehicle technicians and service staff
  • Pickup and delivery personnel
  • Payment service providers
  • Technology and hosting providers
  • Communication service providers
  • Insurance companies or claims administrators where applicable
  • Professional advisers
  • Government authorities or law enforcement agencies where legally required
  • Courts, tribunals, regulators, or other competent authorities
  • Service providers assisting us with fraud prevention, security, or dispute resolution

We do not sell your personal information as a commercial product.

13. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

Depending on the nature of the information and the system involved, security measures may include:

  • Access controls
  • Authentication mechanisms
  • Secure server infrastructure
  • Encryption or secure transmission where appropriate
  • Password protection
  • Logging and monitoring
  • Backups
  • Role based access
  • Security updates
  • Internal access restrictions

No electronic transmission or storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

14. Data Breach

If a personal data breach occurs, we will take reasonable steps to investigate, contain, mitigate, and address the incident.

Where notification is required under applicable Indian law or regulations, we will provide notifications to the relevant authorities and affected individuals within the applicable requirements.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing services
  • Maintaining service and transaction records
  • Warranty and after service support
  • Accounting and tax requirements
  • Resolving disputes
  • Preventing fraud
  • Maintaining security records
  • Complying with applicable legal obligations

When personal information is no longer required, we may delete it, anonymise it, or securely dispose of it, subject to applicable legal, accounting, tax, regulatory, and legitimate business requirements.

Different categories of information may therefore be retained for different periods.

16. Your Privacy Rights

Subject to applicable law and any conditions prescribed by law, you may have rights relating to your personal information, including the right to:

  • Request information about the personal data being processed about you
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of personal information where legally applicable
  • Withdraw consent where processing is based on consent
  • Request information regarding processing and sharing as permitted by law
  • Raise a grievance regarding our processing of your personal information
  • Nominate another individual to exercise applicable rights on your behalf where permitted by law

Requests may be submitted using the contact details provided in this Privacy Policy.

We may need to verify your identity before processing certain requests to prevent unauthorised access to personal information.

17. Consent Withdrawal

If you previously provided consent for a particular processing activity, you may request withdrawal of that consent by contacting us.

Where an online mechanism is provided, we will make reasonable efforts to provide a withdrawal process that is accessible and comparable to the method used to provide consent.

Withdrawal of consent does not invalidate processing lawfully completed before withdrawal.

18. Children's Privacy

Our services are primarily intended for adults and vehicle owners or authorised users.

We do not knowingly seek to collect personal information from children for purposes unrelated to our services.

Where applicable law requires verifiable parental or guardian consent before processing a child's personal information, we will comply with those requirements.

We do not knowingly engage in behavioural tracking or targeted advertising directed at children in circumstances prohibited by applicable law.

If you believe that a child has provided personal information to us without the required consent, please contact us so that we can take appropriate action.

19. Data of Other Individuals

If you provide us with personal information belonging to another person, such as a vehicle owner, driver, employee, family member, or authorised representative, you confirm that you are authorised to provide such information and that the relevant person has been appropriately informed where required by law.

20. International Data Transfers

Some third party technology, hosting, payment, communication, analytics, or other service providers may process information from locations outside India.

Where personal information is transferred outside India, we will take steps required under applicable Indian law and applicable contractual or security requirements.

Any restrictions imposed by the Government of India regarding transfers or processing of personal data outside India will be followed where applicable.

21. Links to Third Party Websites

Our website or mobile application may contain links to third party websites, applications, social media platforms, payment services, mapping services, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third party services.

You should review the privacy policy of any third party service before providing personal information to it.

22. Social Media

We may maintain or link to social media profiles such as Facebook, Instagram, WhatsApp, or other platforms.

Interactions with these platforms may be governed by their respective privacy policies and terms.

We do not control how third party social media platforms process information collected through their own services.

23. Business Transfers

If Yugaljee Automotive undergoes a merger, restructuring, acquisition, sale of assets, change in ownership, or similar business transaction, personal information may be transferred as part of the relevant business assets, subject to applicable law.

We will take reasonable steps to ensure that such information continues to be handled consistently with applicable privacy requirements.

24. Legal Disclosure

We may disclose personal information where we reasonably believe disclosure is necessary to:

  • Comply with applicable law
  • Respond to lawful government requests
  • Comply with court orders
  • Protect our rights or property
  • Prevent fraud or illegal activity
  • Protect the safety of customers, employees, or other persons
  • Investigate security incidents
  • Enforce our Terms of Service or other agreements

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our services
  • Website or application functionality
  • Technology
  • Legal requirements
  • Regulatory requirements
  • Data processing practices

When we make material changes, we may provide an appropriate notice through our website, mobile application, email, or other available communication channel.

The updated Privacy Policy will be published on this page with its revised “Last Updated” date.

26. Grievance and Privacy Contact

If you have questions, concerns, requests, or complaints regarding the collection or processing of your personal information, please contact us.

Yugaljee Automotive

Address: Plot No. 04, Khasra No. 2928, Chha Dhoom Manikpur, Deri Skaner, Dadri, Uttar Pradesh 203207, India

Phone: +91 7669631031

Email: info@yugaljeeautomotive.in

For privacy or data protection requests, please mention “Privacy Request” in the subject line of your email.

We will review and address grievances within the period prescribed under applicable law.

27. Governing Law

This Privacy Policy shall be governed by the laws applicable in India.

Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts having jurisdiction over the relevant location in Uttar Pradesh, subject to applicable law.

28. Contact Information

Yugaljee Automotive

Plot No. 04, Khasra No. 2928
Chha Dhoom Manikpur, Deri Skaner
Dadri, Uttar Pradesh 203207
India

Phone: +91 7669631031

Email: info@yugaljeeautomotive.in

Website: https://yugaljeeautomotive.in/

Privacy Policy Version: 1.0

Effective Date: 1 September 2026